Delete Account
You can request deletion of your aein account and associated personal information. We want the process to be simple and clear.
How to Request Account Deletion
Contact Support
Send us an account-deletion request through our Support page.
Identify Your Account
Include the email address associated with your aein account so that we can locate and verify the account.
Verify the Request
We may need to verify that you are the account owner before processing the deletion request.
Account Deletion
After verification, we will process the deletion request in accordance with our Privacy Policy and applicable law.
What May Be Deleted
Depending on the account and features you have used, deletion may include:
- Your aein account and authentication information.
- Profile and account-related information.
- Couple membership information associated with your account.
- Content associated with your account where applicable.
- Other personal information that is no longer required to provide the service.
Shared Content
aein is designed around shared Couple Homes. Some content may have been created or shared with another person.
Deleting your account may therefore affect shared content and the functionality of the Couple Home.
Information That May Be Retained
Some information may need to be retained for a limited period where required by law, necessary for legitimate security purposes, needed to resolve disputes, or stored in backups and other systems that cannot be immediately modified.
Information retained for these reasons will be handled in accordance with our Privacy Policy and applicable law.
Deletion Requests and Verification
For security reasons, we may ask for information necessary to verify that a deletion request was made by the account owner.
We may not be able to process a request if we cannot reasonably verify ownership of the account.
Before You Delete Your Account
If you have information or memories that you want to keep, make sure you have saved anything you need before requesting deletion.
Account deletion may not be reversible.
Privacy Information
For more information about how aein handles personal information, please read our Privacy Policy.
Need Help?
If you are having trouble accessing your account or want to ask a question before requesting deletion, visit our Support page.
aein — A private space for two.